Study links nursing excellence to physician performance

Research by the chief nursing and medical officers at Press Ganey revealed a positive association between nursing excellence and hospital scores on the Press Ganey HCAPHS patient satisfaction survey. The researchers used hospitals with a Magnet designation as a proxy for nursing excellence. The study found significant differences between Magnet and non-Magnet hospitals when it came to patients’ “likelihood to recommend,” “overall rating score” and assessment of “physician concern about the patient’s questions or worries.” The researchers also found a small but meaningful difference between patient assessments of physicians’ skill between the two sets of hospitals. (Harvard Business Review story, 5/22/19)