Abstract | Creating Partnerships for Care: Ochsner’s Virtual Nurse Program

The virtual nurse program is an innovative and integrated care model for the medical/surgical and telemetry units’ nurse staffing and team collaboration. The program’s innovative virtual platform allows an unprecedented nursing partnership between the bedside and virtual nurses, who share responsibilities for an assigned group of patients. Providing 24/7 virtual support to the bedside nurse, the program focuses on specific quality goals, throughput workflows and the assistance of expert nurses who collaborate with the bedside nurse in all aspects of patient care delivery. Ongoing communication results in a well-organized and synchronized approach for the management of the complex and dynamic patient care scenarios that are now prevalent in our medical/surgical and telemetry nursing units. 

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