Communication key to navigating COVID-19
Among the lessons learned during the pandemic, “Opening lines of communication top down and bottom up is vital, with administrators providing regular updates about cases, new protocols and encouraging staff to reach out with suggestions, questions and concerns,” wrote physicians affiliated with the American Society of Anesthesiologists and the American Hospital Association (AHA) Committee on Clinical Practice. Their article provided concrete examples of how health systems bolstered communications during the pandemic. In a separate podcast, members of the ASA and the AHA Physician Alliance shared additional lessons learned. (AHA News article, 1/11/21)