“Titles and where people sit on the organizational chart were less important than specific expertise and willingness to try new things,” writes AONL member Susan Stacey, MBA, RN, reflecting on her pandemic experiences as chief nursing officer/chief operating officer at Providence Sacred Heart Medical Center and Children’s Hospital in Spokane, Wash. In a blog post for the American Hospital Association (AHA), Stacey shares additional lessons learned, shedding light on the roles of expertise and experience in a time of crisis and the importance of trust. Providence Sacred Heart Medical Center is a member of AHA’s Living Learning Network. (AHA blog, 11/19/20)
