Communication key to preventing ‘quiet quitting’

Administrators should communicate with front-line nurse practitioners and physician assistants when they notice ‘quiet quitting’ ─ a term describing disengaged workers ─ says Rebecca Day, PMNHP, RN, director of nursing practice at Trinity Family Health in Corbin, Ky. NPs may show frustration that they are overworked, and in turn, shortcut as much as possible to save time. Day asks providers exhibiting frustration if they are overworked, understaffed, are feeling underappreciated and if there are problems at home, and then she attempts to address the problem. Managers who stress a collaborative environment where NPs and PAs feel appreciated and valued are more likely to prevent quiet quitting. A recent Workvivo survey found a large disconnect between leadership and front-line healthcare workers concerning recognition and appreciation. (Medscape article, 9/11/24)