AI shows promise, but integration faces significant hurdles

Clinicians at Cone Health in North Carolina are using an artificial intelligence tool to sort through its data on underserved populations and create targeted messages to re-engage patients. AONL member and CNO Vi-Anne Antrum, DNP, RN, says the platform has generated around 300 primary care appointments, leading to diagnoses of hypertension or diabetes. Besides identifying how and where to focus outreach and deliver care, clinicians are satisfied with AI’s use as a dictation tool. However, AI’s limitations and immaturity raise concerns about its ability to revolutionize health care, and ethical concerns, governance complexities and costs of maintaining AI systems persist. Separately, the Centers for Medicare & Medicaid Services released a request for information on AI technologies for improving health care outcomes and service delivery.